Shipping policy

🚚 Free shipping on every order · ↩️ 14-day returns

🚚 Free shipping

Standard tracked shipping is free on all orders — no minimum purchase.

⏱️ Processing time

Orders are processed within 1–3 business days (excluding weekends and holidays). You'll receive a tracking number by email as soon as your order ships.

📍 Delivery times

• United States: 8–14 business days after shipping
• Canada: 9–16 business days after shipping
• Other available countries: shown at checkout

Delivery times are estimates and can vary with location and carrier volume. Items from the same order may arrive in separate packages.

🌍 Duties & taxes

Orders shipped outside the United States may be subject to import duties or taxes, payable by the customer.

🔍 Lost or delayed packages

If your tracking hasn't updated for 7 business days, contact us at Aura.customer.service@outlook.com. If a tracked order is lost in transit, we'll reship it or refund you in full.