FAQ

Can't find your answer? Contact us — we reply within 1–2 business days.

How long does processing take?

Orders are processed within 1–3 business days. You'll get a tracking number by email as soon as your order ships.

How long does delivery take?

United States: 8–14 business days after shipping. Canada: 9–16 business days. Delivery times for other available countries are shown at checkout.

Is shipping free?

Yes — standard tracked shipping is free on every order, with no minimum.

How do I track my order?

Use the tracking number in your shipping confirmation email on the carrier's website.

What is your return policy?

You can return unused, unopened items in their original packaging within 14 days of delivery. Opened personal care and beauty devices can't be returned for hygiene reasons unless they're defective. If an item arrives damaged, defective or not as described, contact us within 30 days of delivery and we'll replace it or refund you in full. Read the full policy.

Can I change or cancel my order?

Yes, until it ships. Contact us as soon as possible — ideally within 12 hours of ordering.

What payment methods do you accept?

All major credit and debit cards, plus the express payment options shown at checkout.

How do Duo and multi-buy offers work?

Add the qualifying products to your cart and the discount applies automatically at checkout — no code needed.

Are the devices safe to use at home?

Yes, when used as directed. Read the instructions included with each product, start on the lowest setting and stop if you feel any discomfort. If you're pregnant, have a medical device or a health condition, check with your doctor first.