FAQ

Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Below you'll find answers to some of the most common questions our customers ask. If you can't find the answer you're looking for, feel free to reach out to us via our Contact Us page.

1. What is the processing time for my order?

• Orders are typically processed within 1-2 business days. You will receive a confirmation email once your order has been shipped.

2. How can I track my order?

• Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on the courier's website.

3. What is your return policy?

• We accept returns within 30 days of purchase. Items must be unused and in their original packaging. To initiate a return, please contact our customer service at Aura.customer.service@outlook.com.

4. How do I make changes to my order?

• If you need to make changes to your order, please contact us as soon as possible at Aura.customer.service@outlook.com. We will do our best to accommodate your request, but please note that once an order has been processed, changes may not be possible.

5. What payment methods do you accept?

• We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments via PayPal.

6. Do you offer international shipping?

• Yes, we offer international shipping to select countries. Shipping costs and delivery times will vary based on the destination.

7. How do I care for my products?

• Detailed care instructions are included with each product. Please follow these instructions to ensure the longevity of your purchase.

8. Can I cancel my order?

• Orders can be canceled within 1 hour of purchase. After this time, we cannot guarantee that the order can be canceled as it may have already been processed.

9. How do I contact customer service?

• You can reach our customer service team by emailing us at Aura.customer.service@outlook.com. We aim to respond within 24-48 hours.

10. Do you offer gift cards?

• Yes, we offer digital gift cards in various denominations. Gift cards can be purchased through our website and will be delivered via email.